F.A.Q.

Albania and Kosovo travel FAQ

Find answers to the most frequently asked questions about tourism in Albania and Kosovo.

Where is your office located?

Our main office is located in the heart of Tirana, Albania.

What destinations do you offer trips to?

We offer trips to a wide range of destinations in Albania and Kosovo, includes popular tourist hotspots as well as off-the-beaten-path adventures.

Are Albania and Kosovo safe destinations?

Yes, Albania and Kosovo are safe and welcoming travel destinations.

What currency can I use in Albania and Kosovo, and is it better to pay in cash or with a credit card?

You can use Euro and the Albanian Lek in Albania and only Euro in Kosovo. It’s always advisable to carry some cash for small and daily expenses, However, credit cards are accepted in many shops and major hotels, and to avoid ATM withdrawal fees, opt to carry cash with you instead of relying on ATM machines.

Can you help me plan a customized tours?

Absolutely! We specialize in crafting personalized tours tailored to your interests and preferences. Just let us know your preferences, and we’ll create a unique journey for you.

How do I book a trip with your agency?

Booking with us is easy. You can either contact us through our website contact us page, send us an email, or through our social media pages and WhatsApp messages. Our dedicated team will assist you throughout the booking process.

What is included in the tour packages?

Our tour packages typically include accommodation, transportation, guided tours, and some meals. Specific inclusions may vary depending on the package, so we provide detailed information for each trip.

Are flights included in the packages?

Flights are not included in our packages..

What types of payment methods do you accept?

We accept various payment methods, including cash and bank transfers. Our team will provide you with payment details upon booking.

Do you provide travel insurance?

While travel insurance is not required in Albania, we strongly recommend purchasing it to protect yourself against unforeseen circumstances during your trip. Our packages do not include travel insurance, so it’s advisable to consider it separately for your peace of mind.

Is there a minimum group size for your tours?

We offer tours for both individuals and groups. While some group tours may have a minimum number of participants, please contact us to learn more about availability and options for smaller groups.

What languages are your guides fluent in?

Our guides are fluent in various languages, including English, Arabic, and Albanian, to ensure you have a smooth and enjoyable travel experience.

Do you assist with visa applications?

Unfortunately, we do not offer visa application services. Obtaining a visa is a process that varies by country and is typically handled directly through the respective embassy or consulate.

Are there any health and safety measures in place for trips, especially in light of COVID-19?

Your safety is our top priorities. Therefore, we have applied health measures in line with the latest guidance. including regular sanitization, social distancing, and mask requirements only where necessary. Also PCR and vaccine certificates are not required. We closely monitor the situation and adapt our procedures to ensure a safe travel

What documentation should I bring on the trip?

Essential travel documents:
1-Passport (valid for at least six months beyond your return date)
2-Visas (if required)
3-Travel insurance (copy of policy and emergency contact information)

Do you offer travel packages for special occasions like honeymoons?

Yes, we do! We offer honeymoon packages, so please let us know your details when booking, and we’ll help you plan a memorable experience tailored to your special event.

Can I request additional services or customizations for my trip?

Absolutely! We understand that each traveler has unique preferences. Therefore, we offer the flexibility to request additional services or customize your trip to meet your specific needs. Simply reach out to us, and we’ll work with you to create your dream trip.

How do we contact you regarding a problem on the website?

If you encounter any issues or have feedback related to our website, please feel free to reach out to our customer support team. You can contact us via email at info@vialbania.com or by using the “Contact Us” form on our website.